REBOUNDAUSTRALIA
Refund Policy
14 days on digital, 30 days on physical, rescheduling for live sessions — the full refund rules in one place.
On this page
Legal documents
1. Digital goods — 14 days
Change your mind on any digital service within 14 days of purchase and we refund in full — Hints Pack, Atlas, OST, courses, all of it. No questions, no 'used it too much' exceptions. Email your order number and we process within 3 business days.
2. Physical goods — 30 days
- Unopened: full refund within 30 days of delivery.
- Damaged in transit: we replace free — photo of the damage speeds things up.
- Faulty: replacement or full refund, your choice, within a reasonable period.
Return postage is on us for faulty/damaged items; on you for change-of-mind returns.
3. Live services
- Coaching sessions: free rescheduling up to 24 hours before; full refund if cancelled 24+ hours ahead. No-show = session forfeited (we're human too).
- Tournament passes: refundable until the season's first trial begins.
- Commissions: refundable until the first design session; after that, staged refunds based on work completed.
4. How to request
Email [email protected] with your order number and 'Refund' in the subject. Approved refunds go back to your original payment method within 3–5 business days.
5. Your statutory rights
Nothing here limits your rights under Australian Consumer Law — if a service has a major failure, you're entitled to a refund regardless of these windows.
Written to be read
Every document on this site is drafted in plain English first, legal precision second. If something reads ambiguous, the reading that favours you is the intended one — tell us and we'll fix the wording.
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